Visaya Knowledge Process Outsourcing (Visaya KPO)

Visaya Knowledge Process Outsourcing (Visaya KPO), Here’s a polished, data-supported job description template tailored for—covering Position, Qualifications, and Salary sections to help guide recruitment strategy:

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Company Overview

Visaya KPO is a proudly Filipino-owned Knowledge Process Outsourcing company delivering a variety of high-value services—from accounting to healthcare documentation—for clients across the Philippines and the U.S. With offices in Makati, Ortigas, Dumaguete, and Bacolod, Visaya is recognized for service excellence, cultural inclusivity, and consistent employee satisfaction.

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Sample Position: Self-Pay Representative (Healthcare Collections / US Accounts)

Role Type: Full-time, Onsite (Ortigas) | Night Shift

Key Responsibilities

• Manage and reconcile patient self-pay accounts within the U.S. healthcare system.
• Guide members in understanding and fulfilling billing obligations with empathy and clarity.
• Utilize EPIC Systems to manage and update billing data.
• Meet performance targets under structured night shift supervision.

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Visaya Knowledge Process Outsourcing (Visaya KPO)

Qualifications

• College-level education is required.
• 1–2 years of experience in healthcare collections or customer service under a U.S.-based account.
• Proficiency in EPIC Systems is mandatory.
• Strong communication skills with ability to simplify complex billing information.
• Willingness to work onsite in Ortigas and adhere to night shift schedules.

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Salary & Benefits

• Base Salary: Starts at ₱30,000/month.
• Night Differential: Additional 15%.
• Employee Benefits:
  • HMO coverage (eligible after 30 days, with dependents option)
  • 24 leave credits (convertible to cash)
  • Retirement benefits and holistic wellness programs
  • 13th-month pay, overtime compensation, company events, and training opportunities.

Visaya Knowledge Process Outsourcing (Visaya KPO)

Alternate Roles & Compensation Overview

Role Title	Estimated Annual Salary (PHP)	Approx. Monthly Rate
Process Associate	₱222K–₱290K/year	₱18.5K–24.2K/month
Customer Service Representative	₱192K–₱468K/year	₱16K–39K/month
QA / Testing Lead	₱30K–₱35K/month	₱30K–35K/month
IT Helpdesk Analyst	₱160K–₱175K/year	₱13.3K–14.6K/month

Why Join Visaya KPO?

• High employee satisfaction—94% employee happiness is reported visayakpo.com.
• Recognized for innovation and a people-first culture, fostering stability and growth.
• Strong benefits package and supportive environment focused on wellbeing and career development.

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Application Highlights

Strong candidates for the Self-Pay Representative role should have:

• Healthcare collections or billing support background.
• EPIC systems experience and U.S. account familiarity.
• Night shift flexibility and willingness to work onsite in Ortigas.

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Visaya Knowledge Process Outsourcing (Visaya KPO)

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Visaya Knowledge Process Outsourcing (Visaya KPO)